A chatbot that answers from your documents
Grounded chatbots for customers or staff: they retrieve from your content, cite sources and say when they do not know.
How we approach it
Public chatbots invent answers. A grounded chatbot retrieves passages from your approved content first and answers only from them, linking to the source.
We build for both customer-facing and internal use, with access control so staff chatbots only surface what each person may see.
Content quality is the ceiling
A chatbot is only as good as the content behind it. We report the gaps so you can close them.
- Fallback to a human or a form when unsure.
- Content freshness through scheduled re-indexing.
- Analytics on top questions.
Step by step
Collect content
Docs, FAQs, policies and tickets.
Index
Hybrid retrieval with metadata.
Answer
Grounded, cited and in your tone.
Improve
Review unanswered questions.
What you receive
Hybrid retrieval
Meaning, keywords and filters combined.
Source citations
Links to the passages used.
Access control
Per-user visibility for internal bots.
Gap analysis
Questions the content cannot yet answer.
Common questions
Can it work on our website and in Slack?
Yes. The same grounded engine can serve several channels.
What if the answer is not in our content?
It says so and offers a handover or a contact option.
How often is content updated?
As often as you need, through scheduled or event-driven re-indexing.
See an agent working on your content
Share a sample of your support or sales material. We will show you a live agent grounded in it.