AI that handles the repetitive work and hands off the rest
Customer service, sales, ecommerce and back-office work all contain tasks that follow rules and patterns. We build agents and automations that complete them reliably and escalate cleanly when a person is needed.
Automation fails when it ignores the exceptions
Most processes are 80 percent routine and 20 percent exceptions, and the exceptions are where customers get frustrated. An automation that cannot recognise its own limits creates more work than it removes.
We design for the handover: the agent does what it can do well, shows its sources, and passes the conversation to a person with full context when it cannot.
- Grounded in your content. Answers drawn from your knowledge base, with sources.
- Connected to your systems. Orders, tickets, CRM and inventory, not just chat.
- Clean escalation. Context-rich handover to people.
- Measured. Resolution, handover and satisfaction tracked from day one.
Six focus areas
Six common starting points. Most organisations begin with one and add others.
Triage by urgency and mood, resolve what is routine
Support agents that classify requests, answer from your knowledge base, act in your helpdesk and escalate with context..
Explore architecture & specsSales agentsQualify, nurture and book, around the clock
Sales agents that respond to inbound leads instantly, qualify them against your criteria and book meetings, handing warm leads to your team..
Explore architecture & specsRAG chatbotsA chatbot that answers from your documents
Grounded chatbots for customers or staff: they retrieve from your content, cite sources and say when they do not know..
Explore architecture & specsEcommerce botsHelp shoppers find, buy and track
Ecommerce assistants that recommend products, answer questions, check order status and handle returns, connected to your store..
Explore architecture & specsDocument & email extractionTurn PDFs and emails into structured data
Invoices, contracts, forms and inboxes become clean records.
Explore architecture & specsRPA & workflow automationAutomate the clicks, and the judgement calls
Workflow automation connects your tools; AI adds judgement to steps that rules cannot cover.
Explore architecture & specsHow an engagement runs
Pick the process
Choose a high-volume, well-understood task.
Ground the agent
Connect knowledge, policies and systems.
Build and test
Develop the agent and test on real conversations.
Pilot with people
Run alongside your team with review.
Roll out and tune
Expand coverage as quality is proven.
Technology we use for this work
Questions we hear
Will the agent replace my support team?
It handles routine requests and drafts replies, so your team spends time on complex and high-value cases. You decide how much to automate.
How do you stop the agent making things up?
Answers are grounded in your content with citations, the agent declines when it does not know, and quality is measured on real conversations.
Which channels do you support?
Web chat, email, messaging apps and internal tools such as Slack, depending on your setup.
Can I see it working before committing?
Yes. We can prepare a live demo on a sample of your content.
How is it priced?
Typically a build phase followed by usage and support. We scope it after a discovery conversation.
See an agent working on your content
Share a sample of your support or sales material. We will show you a live agent grounded in it.